Policies & Legal

Sulit Suites is subscription-based booking and mini-site software for independent freelancers who bring their own clients. It is not a marketplace, directory, employment agency, or provider of the freelancer’s services.

Freelancers remain responsible for the services they offer and for keeping their account, business, pricing, and availability information accurate. Misuse, fraud, unlawful conduct, abuse, or other policy violations may result in a mini-site being unpublished or an account being suspended.

Read the full Terms of service.

Sulit Suites subscription charges

Monthly and annual subscriptions are billed in advance. A user can cancel through the existing billing flow, and cancellation normally takes effect at the end of the paid billing period. Subscription fees are generally non-refundable after a billing period starts, except where required by Australian Consumer Law or where Sulit Suites approves a refund for a billing error or service failure.

Freelancer booking payments

A payment for a booked service is a transaction between the client and the freelancer. Each freelancer sets and administers their own cancellation, refund, and rescheduling policy. Sulit Suites supplies booking and payment infrastructure; it does not provide the underlying service or guarantee that a freelancer will approve a refund.

• Free — A$0 per month
• Solo — A$19 per month or A$190 per year
• Pro — A$49 per month or A$490 per year

On Free, a 0.25% Sulit Suites platform fee applies to each successful online client payment strictly greater than A$50. A$50 exactly is fee-free. Solo and Pro have a 0% Sulit Suites transaction fee. Stripe processing fees are separate on every plan.

Subscription billing is handled through Stripe. Upgrades, downgrades, and cancellations follow the options and effective dates shown in the billing flow. See the current plan comparison.

The Sulit Setup Pack is a one-time A$89 AUD purchase, not a recurring subscription. It does not change a plan, remove the Free-plan transaction fee, or grant Solo or Pro features. Buying it provides Setup Pack fulfilment only: setup guidance and prepared materials covering the mini-site, service menu, booking setup, policy and intake templates, and launch assets described on the Setup Pack page.

Policy, intake, and launch templates supplied with the Setup Pack are informational starting points to adapt to a freelancer’s own business. They are not legal advice and have not been prepared or approved by a lawyer.

Because the Setup Pack is a digital service delivered on request, refunds are assessed case by case, primarily where work has not yet begun or where Sulit Suites has failed to deliver. A refund processed through Stripe marks the purchase refunded and freezes any unfinished fulfilment; purchase history is retained. Rights under Australian Consumer Law are unaffected.

Freelancers create and manage their own services, prices, availability, booking rules, cancellation terms, and client communications. The client contracts with the freelancer for the underlying service, not with Sulit Suites.

Freelancers are responsible for service quality, accurate descriptions, lawful operation, licences, registrations, insurance, tax, and other requirements that apply to their work. Sulit Suites may restrict, unpublish, or suspend accounts that breach platform rules or present a legal, safety, fraud, or payment risk.

Online payments are processed by Stripe. Sulit Suites does not receive or store full card numbers. A freelancer’s ability to accept payments depends on completing Stripe onboarding and remaining eligible under Stripe’s verification and payment rules.

Where a Sulit Suites platform fee applies, it is handled through the payment architecture and is already included within the client-facing transaction amount; it is not added as a hidden surcharge on top of the total presented to the client. Stripe’s own processing fees are separate.

Sulit Suites processes account information, freelancer business information, client booking details, payment metadata, transactional email records, and security and logging data needed to operate and protect the service. Full card details are handled by Stripe and are not stored by Sulit Suites.

Read the full Privacy policy.

Sulit Suites must not be used for unlawful activity, fraud, harassment, abuse, exploitation, deceptive conduct, misuse of client information, or activity prohibited by payment providers. Users must only list lawful services they are entitled to provide and must handle client information responsibly.

Read the full Acceptable use policy.

General guidance and the process for reporting a mini-site are available on the Help page.

For anything else, email hello@sulit.today. Billing, account and privacy requests are handled from that address.