FAQ
Questions, answered directly.
Everything here is true of the product today. Where something is coming soon or planned, the answer says so.
What Sulit Suites is
- What is Sulit Suites?
- Sulit Suites is Australian booking and business software for independent service professionals. It gives you a branded mini-site, online booking from your real availability, payments through your own Stripe account, client records, receipts and a client portal, from one dashboard. See About Sulit Suites.
- Is Sulit Suites a marketplace?
- No. Your mini-site is yours, at your own address, and is found only by the people you share it with. Sulit Market, a separate discovery marketplace in the Sulit ecosystem, is opt-in. See Sulit Market.
- Who makes Sulit Suites?
- Sulit Co., an Australian technology company that also makes Sulit Market and Sulit Pocket. "Sulit" means "worth it" in Tagalog.
- Where is Sulit Suites available?
- Sulit Suites is built for Australia. Prices and payments are in Australian dollars and the terms are governed by the law of New South Wales.
Who it is for
- Who is Sulit Suites for?
- Independent service professionals who already have clients and sell their time: freelancers, sole traders, creative professionals, mobile service providers, consultants, coaches, tutors and therapists. See Solutions.
- Does it work for a business with staff?
- Sulit Suites is built for one business run by one person per account. Staff rosters and multi-practitioner scheduling are not current capabilities.
- Do I need technical skills?
- No. You build your site in Site Studio by choosing a template and filling in sections. There is no code and no hosting to manage. See Site Studio.
Bookings
- How do clients book?
- They open your mini-site or booking link, choose a service and duration, pick a time that is genuinely free, enter their details and, if the service asks for it, pay a deposit or the full amount. See Online Booking.
- Can bookings double up?
- No. A slot is held while a client books and checked again on the server at confirmation, so two people cannot book the same time.
- What happens if a client abandons a booking?
- The hold expires and the time goes back on sale automatically. Nothing is confirmed until the booking completes.
- Can I reschedule or cancel a booking?
- Yes, from your Bookings page. Clients can request a cancellation from the client portal; the decision stays with you and follows the terms you publish.
- Does Sulit Suites send booking confirmations?
- Yes. Clients receive an emailed confirmation with a private reference page showing the booking's current state, and a receipt for any payment.
Payments
- How do online payments work?
- Card payments are taken on Stripe's hosted checkout and charged on your own Stripe Connect account. Stripe pays out to your bank on its schedule. Card numbers never reach Sulit Suites. See Payments.
- Does Sulit Suites hold my money?
- No. Sulit Suites is software, not a bank or payment processor. Client money goes through your own Stripe account.
- Can I take deposits?
- Yes. Set a deposit per service as a percentage or fixed amount, or ask for full payment, or take no online payment at all.
- Can clients pay cash or by bank transfer?
- Yes. Set the service to a manual method and record the payment against the booking. Manual payments never carry a Sulit Suites fee.
- Can I refund a payment?
- Yes, in full or in part, from the booking. Any Sulit Suites fee on that payment is returned in the same proportion.
- What fees does Sulit Suites charge on payments?
- On Free, a small Sulit Suites fee applies only to successful online AUD payments strictly above A$50.00. Solo and Pro carry no Sulit Suites transaction fee. Stripe's processing fee is separate on every plan and is charged by Stripe. See Pricing.
Availability
- What availability rules can I set?
- Weekly hours, blocked dates, buffers between bookings, minimum notice and a booking horizon. Open times are calculated from these rules and your existing bookings every time a client looks. See Availability.
- Does Sulit Suites sync with Google Calendar, Outlook or Apple Calendar?
- Not automatically. Solo and Pro can export calendar files to add to those calendars. Automatic two-way syncing is planned and not yet available.
- How are time zones handled?
- Your availability and bookings are kept in your business time zone and shown on that clock. You set the time zone once in Settings.
- Can I pause bookings?
- Yes. Block a date range in Availability, or unpublish your site.
Mini-sites
- What is my web address?
- Every business has suites.sulit.today/your-handle. Pro adds your Sulit subdomain, your-handle.sulit.today. Custom domains are coming soon. See Mini-sites.
- What does a mini-site include?
- Your services and prices, a gallery, business information, testimonials you add, an FAQ, contact and social links, and booking built in on every page.
- Can I keep my site private while I build it?
- Yes. It stays a draft until you publish, and you can unpublish or pause it later. You can also tell search engines not to index it.
- Can I use my own domain?
- Not yet. Custom domains are coming soon.
Site Studio
- What is Site Studio?
- The editor for your mini-site: templates, sections, text, images, availability presentation, preview and publishing. See Site Studio.
- How much design control do I get?
- Free uses templates as they are. Solo adds your colours, fonts and logo and removes the watermark. Pro adds every template, full design control and a background image.
- Can I preview before publishing?
- Yes, at desktop, tablet and phone sizes.
Client Management
- What client information is kept?
- Name, contact details, your private notes, booking history and payment records, visible only to your business. See Client Management.
- Is Sulit Suites a CRM?
- No. It is client records, history, notes, messaging and a portal. There are no pipelines, tags, campaigns or segmentation.
- Can I message clients?
- On Solo and Pro, yes: messages with attachments stay attached to the booking they are about, and both sides are notified by email.
Pricing
- What does Sulit Suites cost?
- Free is A$0 forever. Solo is A$19 a month or A$190 a year. Pro is A$49 a month or A$490 a year. Solo and Pro include a 3-day free trial for new businesses. See Pricing.
- What is the difference between the Sulit Suites fee and Stripe's fee?
- Stripe's processing fee is charged by Stripe on every card payment on every plan; Sulit Suites does not set or control it. The Sulit Suites fee applies only on the Free plan, only to online AUD payments strictly above A$50.00, and is 0.25% of the payment. Solo and Pro carry no Sulit Suites fee.
- Is Free really free?
- Yes. It is a plan, not a trial. It includes a published mini-site, three services, a small gallery, online booking, payments and client records.
- Can I change plans later?
- Yes. Your bookings, services and clients carry over. Subscriptions are billed through Stripe Billing with a self-service billing portal.
For clients
- Do I need an account to book?
- No. You can book with your name and contact details. A Sulit account is optional and lets you see all your bookings, payments and receipts in one place.
- Where do I find my booking?
- On the reference page in your confirmation email, or in the client portal on the business's site. Bookings made without an account can be found with a code sent to your email.
- How do I change or cancel a booking?
- Request a cancellation from the client portal, or contact the business directly. Their cancellation and refund terms are on the page you booked from.
- Who sees my details?
- Only the business you booked with. Sulit Suites never shares client details between businesses and never sees your card number.
Security and privacy
- How is my data protected?
- Every record is scoped to the business that owns it and enforced in the database itself, not just in the app. Card payments happen on Stripe's hosted pages. Platform admin access is limited to named accounts and logged. See Security.
- Does Sulit Suites use advertising trackers?
- No. There are no advertising trackers and no sale of data. See the privacy policy.
- Where is data stored?
- With our hosting and database provider, Stripe for payments and our email provider for confirmations. Data may be processed outside Australia by those providers, as described in the privacy policy.
Sulit Market
- What is Sulit Market?
- A public discovery marketplace in the Sulit ecosystem that helps clients find and book independent professionals. It is separate from your mini-site.
- Will my business be listed on Sulit Market automatically?
- No. Listing is off by default and publishing your mini-site never lists you. You opt in from Settings when your site is published, not paused or suspended, and has a name, a category and at least one active service.
- Can I leave Sulit Market later?
- Yes. Turning the switch off removes your business from discovery at once. Your mini-site and your existing clients are unaffected.
Sulit Pocket
- What is Sulit Pocket?
- The mobile console for Sulit Suites providers, using the same account, bookings and clients. It is coming soon. See Sulit Pocket.
- Can I run my business from my phone today?
- Yes, in a mobile browser. The dashboard and Site Studio work on a phone; Sulit Pocket will add a dedicated mobile experience when it launches.
Something not covered, or a site to report? The Help page has support and reporting routes.
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